This user research is being conducted on behalf of a government department who are looking for people to test and improve users' experiences when contacting UKVI.
Staff from GDS, and other organisations working with us, may view your responses. This allows the team to see and learn from what happens during the research. All of your responses will be anonymised. This means that we will remove any details that could allow someone to identify you.
The full Privacy Notice can be found online. This provides more detailed information on how we handle research data at GDS. If you would like a paper copy, please ask.
To check your eligibility for this research, we would like to ask you to respond to the following screening questions.
If you qualify, we will then in touch to provide further details for the following:
a remote one to one research session with you which will last 60 minutes
and/or
online task-based questionnaire